Established in 1996, Sharaf Exchange is a leading financial services provider in the United Arab Emirates (UAE). As part of the esteemed Sharaf Group, Sharaf Exchange has built a strong reputation for offering money exchange, remittance, and corporate financial solutions with high levels of efficiency and transparency. The company is regulated by the Central Bank of the UAE, ensuring compliance with international standards of financial transactions.
With multiple branches across Dubai and the UAE, Sharaf Exchange is committed to providing customers with competitive exchange rates, seamless financial transactions, and excellent customer service. To sustain its excellence, the company continuously seeks talented professionals who share its vision for growth and service excellence.
Why Work at Sharaf Exchange?
Working at Sharaf Exchange is an opportunity to be part of a dynamic and fast-growing financial institution. Employees benefit from a professional work environment, career growth opportunities, and a commitment to professional development. Some key reasons to join the team include:
Career Progression – Sharaf Exchange offers various training programs and development opportunities.
Competitive Salary and Benefits – Attractive compensation packages tailored to employees’ experience and qualifications.
Innovative Work Culture – Employees work in an environment that fosters innovation and collaboration.
Compliance with Best Industry Standards – The company adheres to international best practices and regulatory requirements.
Work-Life Balance – A well-structured work environment ensures employee well-being.
Available Job Opportunities at Sharaf Exchange
1. Consumer Protection & Business Excellence Officer
Job Summary
The Consumer Protection & Business Excellence Officer is responsible for ensuring adherence to UAE Consumer Protection Regulations, improving business operations, and maintaining service quality. This role involves monitoring regulatory compliance, promoting consumer awareness, and implementing quality management principles.
Key Responsibilities
Ensure compliance with UAE Consumer Protection Regulations and financial service standards.
Develop, review, and implement consumer protection policies.
Oversee consumer education initiatives, enhancing awareness regarding financial literacy and fraud prevention.
Implement ISO-aligned quality management principles to maintain service excellence.
Enhance business processes for improved efficiency and cost-effectiveness.
Collaborate with various departments to streamline operational efficiency.
Organize training programs to strengthen awareness of regulatory compliance and quality management.
Qualifications & Skills
Bachelor’s degree in Business Administration, Finance, or a related field.
Minimum 6 years of experience in customer service, regulatory compliance, and quality assurance.
Strong knowledge of UAE Exchange House business regulations.
Certifications in Lean Six Sigma, EFQM, or ISO Standards are preferred.
2. Customer Service Executive
Job Summary
The Customer Service Executive is the first point of contact for clients and plays a crucial role in ensuring a smooth transaction experience. This role involves handling currency exchange, remittance processing, and resolving customer inquiries.
Key Responsibilities
Provide exceptional customer service and address inquiries professionally.
Process foreign exchange transactions and remittances efficiently.
Ensure compliance with anti-money laundering (AML) regulations.
Manage financial documentation and verify customer identities.
Work closely with internal departments to enhance customer satisfaction.
Qualifications & Skills
Bachelor’s degree in Finance, Banking, or Business Administration.
Minimum 2-4 years of experience in financial services or exchange houses.
Strong communication and interpersonal skills.
Fluency in multiple languages (Arabic, Hindi, Urdu, English) is an advantage.
3. Compliance & Risk Officer
Job Summary
The Compliance & Risk Officer ensures that Sharaf Exchange operates within the framework of regulatory and legal requirements while minimizing business risks.
Key Responsibilities
Monitor regulatory compliance and ensure adherence to Central Bank guidelines.
Conduct risk assessments to identify vulnerabilities.
Develop and implement AML and KYC policies.
Provide compliance training to employees.
Liaise with regulatory bodies and ensure seamless audit processes.
Qualifications & Skills
Bachelor’s degree in Law, Compliance, or Business Management.
Minimum 5+ years of experience in compliance and risk management.
Strong knowledge of UAE banking regulations.
How do you apply for jobs at Sharaf Exchange?
Interested candidates can apply by sending their updated resumes to cv.quality@sharafexchange.com. It is essential to mention the job title in the subject line while applying. Applicants should ensure their CV highlights relevant experience and qualifications to stand out.
Tips to Get Hired at Sharaf Exchange
1. Highlight Relevant Experience
When applying, emphasize previous experience in financial services, banking, customer service, or compliance.
2. Demonstrate Knowledge of UAE Regulations
Understanding UAE’s consumer protection, exchange house regulations, and compliance laws can give you an edge.
3. Showcase Customer Service Skills
For customer-facing roles, highlighting your ability to handle customers professionally and efficiently can be beneficial.
4. Obtain Certifications
Certifications in AML, KYC, Lean Six Sigma, or ISO Quality Management can make your profile stand out.
5. Prepare for Interviews
Expect questions related to:
Regulatory compliance in the UAE.
Handling financial transactions efficiently.
Dealing with customer complaints professionally.
Experience in risk management and process improvements.
Conclusion
Sharaf Exchange offers incredible career opportunities for professionals seeking growth in the financial sector. With its commitment to compliance, customer service, and operational excellence, it is a great place to build a rewarding career in Dubai’s financial industry.
For more job openings and application details, visit the official Sharaf Exchange website or apply directly by sending your resume to cv.quality@sharafexchange.com.
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