The Emirates Group is a globally recognized leader in the aviation industry, comprising Emirates Airline, the world's largest international airline, and dnata, one of the most extensive air services providers. With its headquarters in Dubai, the Emirates Group offers unparalleled career opportunities in a city known for innovation, diversity, and luxury.
If you're looking for a rewarding career in customer service within the aviation sector, Emirates Group Careers offers exciting roles across Emirates Airport Services, dnata, marhaba Services, and the Emirates Contact Centre. These positions provide a dynamic work environment, competitive benefits, and the chance to interact with international travelers daily.
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Why Join Emirates Group in Dubai?
Global Exposure and Career Growth
Joining the Emirates Group means being part of a multinational team where you will interact with travelers from around the world. This exposure will enhance your communication and problem-solving skills while providing career advancement opportunities within a highly reputed organization.
Extensive Training Programs
The Emirates Group invests in comprehensive training programs to equip employees with top-notch customer service and technical skills. From system training to interpersonal skills development, you will be well-prepared for your role.
Attractive Salary and Benefits Package
Working for Emirates Group comes with competitive salaries, travel perks, medical coverage, and retirement benefits. Employees also enjoy exclusive discounts on flights, hotels, and shopping.
Available Customer Service Roles at Emirates Group
1. Customer-Facing Roles
Airport Services Agent (Emirates/dnata) & Marhaba Services Agent
As an Airport Services Agent, your responsibility is to ensure a seamless check-in and boarding experience for passengers. This includes assisting with baggage handling, verifying travel documents, and offering top-tier customer service at every interaction.
Marhaba Services Agents go the extra mile to provide a VIP experience for travelers. Whether helping unaccompanied minors, senior citizens, or premium passengers, these agents offer personalized assistance and guidance throughout the airport journey.
Key Responsibilities:
Assisting passengers during check-in, boarding, and baggage claims
Resolving customer inquiries and issues with professionalism
Providing high-quality travel assistance services
Offering support to special needs passengers and VIP clients
Required Skills:
Fluency in English (Additional languages are a plus)
Excellent interpersonal and communication skills
Ability to work flexible shifts, including nights and weekends
Strong problem-solving and customer service orientation
2. Back-Office Role: Contact Centre Services Agent
As a Contact Centre Services Agent, you will be responsible for handling customer inquiries via phone, email, chat, and social media. This position requires exceptional communication skills and problem-solving abilities to assist customers with bookings, flight changes, and other service-related inquiries.
Key Responsibilities:
Handling inbound and outbound calls professionally
Responding to customer queries via email and live chat
Providing accurate and up-to-date information about flights, reservations, and policies
Upselling additional services when relevant
Required Skills:
Fluency in English (Proficiency in languages like Arabic, French, German, Italian, Mandarin, etc., is an advantage)
Excellent typing speed and accuracy for chat-based interactions
Ability to handle high-pressure situations with professionalism
Sales-oriented mindset to maximize revenue opportunities
How to Apply for Emirates Group Customer Service Jobs
Step-by-Step Application Process:
Submit Your Application
Visit the official Emirates Group Careers website and fill out the online application form.
Application Review
The Recruitment Team will assess your qualifications and suitability for the role.
Video Interview & Assessment
If shortlisted, you will be invited to complete an interactive, gamified HireVue interview. This is a critical stage in the selection process.
Receive Your Offer
Successful candidates will receive an offer letter detailing salary, benefits, and employment conditions.
Qualifications & Eligibility Criteria
To be considered for a Customer Service role at Emirates Group, you must meet the following criteria:
Educational Qualification: High school certificate or equivalent
Language Skills: Fluency in English (additional languages are an asset)
Technical Proficiency: Ability to operate Windows applications (Microsoft Word, Excel, Email)
Flexibility: Willingness to work shift-based schedules
Presentation: Must adhere to Emirates Group uniform and grooming standards
Perks & Benefits of Working with Emirates Group
Competitive Tax-Free Salary
Annual Leave & Paid Holidays
Discounted Air Travel for Employees & Family Members
Medical and Life Insurance Coverage
Comprehensive Training & Development Programs
Employee Discounts on Hotels, Shopping, and Entertainment
Growth Opportunities within Emirates Group
Why Choose Emirates Group for Your Career?
With its strong global reputation, excellent employee benefits, and vibrant work culture, Emirates Group is one of the best places to build a career in aviation. Whether you choose a customer-facing or back-office role, you will gain valuable experience and enjoy rewarding career progression in one of the most dynamic industries.
For those passionate about customer service, travel, and international work environments, Emirates Group offers an unbeatable opportunity to work in Dubai and grow professionally in a supportive and innovative setting.
If you’re ready to take the next step in your career, apply now via the official Emirates Group Careers Portal and embark on an exciting journey with one of the world’s leading aviation companies.
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