Etisalat, one of the leading telecommunications companies in the UAE, has announced new job interview opportunities for Call Centre Executives in Dubai. If you are an experienced professional looking to advance your career in the telecom sector, this is an excellent opportunity to join a reputed organization. Read on for all the crucial details regarding the interview process, eligibility criteria, job location, and application process.
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📅 Interview Date & Time
Date: Saturday, 8th February 2025
Time: 10:00 AM to 2:00 PM
🔍 Job Details
Job Title:
Call Centre Executive
Job Location:
Dubai, UAE
✅ Eligibility Criteria
To be considered for this role, applicants must meet the following requirements:
Education: A Bachelor’s Degree in any discipline.
Experience: A minimum of 3+ years of experience in a call center, preferably within the banking or finance sector.
Language Skills: Fluency in English and Arabic is mandatory.
🌟 Why Work at Etisalat?
Etisalat is recognized as one of the most prestigious telecommunications companies in the Middle East. Working at Etisalat comes with numerous benefits, including:
Competitive Salary Packages
Comprehensive Health Insurance
Professional Development Opportunities
Work-Life Balance with Flexible Shifts
Career Growth in a Leading Company
📝 How to Prepare for the Etisalat Call Centre Executive Interview
To increase your chances of success in the Etisalat job interview, follow these preparation tips:
1. Research the Company
Understand Etisalat’s mission, vision, and services.
Stay updated on recent developments in the telecommunications industry.
2. Revise Your Customer Service Skills
Prepare for real-life customer service scenarios.
Demonstrate problem-solving abilities and patience.
Highlight your experience in handling difficult customers.
3. Brush Up on Call Centre Best Practices
Understand KPIs like Average Handling Time (AHT), Customer Satisfaction Score (CSAT), and First Call Resolution (FCR).
Be ready to explain how you would handle a high volume of calls efficiently.
4. Prepare for Common Interview Questions
Here are some questions you may encounter:
“Tell us about yourself and your previous call center experience.”
“How do you handle an irate customer?”
“Describe a time when you exceeded customer expectations.”
“Why do you want to work at Etisalat?”
“How do you manage your time and multitask effectively?”
5. Dress Professionally & Arrive Early
Business formal attire is recommended.
Arrive at least 30 minutes early to avoid any last-minute issues.
💼 Job Responsibilities of a Call Centre Executive at Etisalat
As a Call Centre Executive, your primary role will be to provide exceptional customer support and resolve queries efficiently. Responsibilities include:
Handling incoming customer calls and inquiries.
Providing information on Etisalat services, plans, and promotions.
Resolving customer complaints in a professional manner.
Ensuring customer satisfaction and maintaining service quality standards.
Processing billing inquiries and service requests.
Collaborating with different departments to resolve customer issues.
🚀 Career Growth Opportunities at Etisalat
Etisalat offers structured career development programs, allowing employees to grow within the organization. Employees can progress from Call Centre Executive to Senior Customer Service Representative, Team Leader, or even managerial positions based on their performance and dedication.
📢 Additional Tips for Job Seekers
If you're looking for jobs in the UAE, particularly in customer service, telecommunications, or finance sectors, consider:
Networking with industry professionals on LinkedIn.
Applying for multiple positions on job portals like LinkedIn, Bayt, and Indeed.
Enhancing your skills through online courses on platforms like Coursera and Udemy.
📞 Contact Information
For further inquiries regarding the interview, please contact Etisalat’s HR department or visit their official website.
📍 Interview Location
Venue: Etisalat Academy, Al Muhaisnah, Muhaisnah 2, Dubai.
Google Maps Location: Click Here
